Call NOW for more info
888.682.4862

Terms and Conditions

PAYMENTS

PLEASE SEND PAYMENTS TO:

Collette Vacations
162 Middle Street
Pawtucket, RI 02860
Attn: Accounts Receivable

REVISION FEES not applicable for Marriott Vacation Club Destinations

A handling fee of $25.00 per transaction will be assessed for any change or revision made to a reservation. A change of departure date within 11 months of departure will be treated as a cancellation and cancellation charges will apply.

CANCELLATION CHARGES

Cancellations of confirmed bookings and transfers to new travel dates both result in penalties and fees assessed by travel suppliers. If you have not purchased waivers, and you need to transfer or cancel for any reason prior to tour departure, the following cancellation fees will be assessed on your land or cruise product. (*see cancellation and unused services waiver fees and exceptions):

Travel Services Purchased by Passenger from Collette Vacations

  • More than 60 days prior to departure: a non-refundable deposit will be retained.
  • 60 – 16 days prior to departure: you will forfeit 25% of your purchase.
  • 15 – 1 day prior to departure: you will forfeit 40% of your purchase.
  • Day of departure and after: you will forfeit 100% of your purchase.

Air is 100% nonrefundable once paid in full. If cancelled prior to being paid in full the cancellation fees noted above will also apply to air.
* Instant purchase air and its associated taxes, fees and surcharges are 100% non-refundable at time of reservation.

Travel Services Purchased Using Marriott Vacation Club Points:

  • More than 60 days prior to departure: Your Vacation Club Points will be refunded to your account.
  • 60 days or fewer prior to departure: All Vacation Club Points for this tour are forfeited.

Upon cancellation of transportation or travel services where you, the customer, are not at fault and have not cancelled in violation of the terms and conditions above, you will be refunded 100%.

Collette’s Travel Protection Plan

Part A Waiver Only provided by Collette Travel, Inc.: Payment of a per person Travel Protection Plan fee guarantees a full refund of all payments (including deposit), except the Travel Protection Plan fee itself, made to Collette and Marriott Vacations Club for travel arrangements in case of cancellation of your travel plans for any reason prior to to 61 days of departure. If you cancel between 60 days and 1 day from departure you will receive a travel certificate from Collette equal to all the monies paid to Collette (less the cost of the plan itself) plus all of the Vacation Club points redeemed to Marriott Vacations Club. This certificate will be redeemable only to Collette (your Vacation Club points will not be redeposited into your Marriott Vacation Club account and will not be redeemable for anything except another Collette tour). The certificate must be redeemed within one year of its issuance. The Travel Protection Plan fee with air only covers airline tickets you have purchased from Collette.

Exception: If you originally purchased nonrefundable airline tickets, the Travel Protection Plan does not provide a refund for the airline tickets, taxes or fees, in the event of a cancellation. This air ticket may be covered by Collette’s Travel Protection Plan under Part B, if you cancel your trip for covered reasons (see Part B for more details).

Collette’s Travel Protection Plan protects you from penalties in the event you have a need to cancel your entire inclusive tour package up to the day prior to departure. The Travel Protection Plan does not indemnify you from penalties if you choose to cancel partial tour components or air. If you choose to partially cancel your tour, you will be responsible for a revision fee as well as any penalties that are incurred at the time of the cancellation.

Collette’s Travel Protection Plan does not cover any single supplement charges which arise from an individual’s traveling companion electing to cancel for any reason prior to departure. In this case, the single supplement will be deducted from the refund of the person who cancels. (However, the Part B Benefits referenced below include a single supplement benefit of $1,000 for certain covered reasons, as detailed in Part B.) Division of this charge between the two passengers involved is solely their responsibility. If insufficient funds are deducted from the canceling client, the traveling client will be charged the remaining portion of the single supplement.

Payment of the Travel Protection Plan Fee (if chosen) must be received by Collette with your deposit. The fee is nontransferable and valid for each applicant only.

Collette can assume no responsibility for and cannot be held liable for any wrongful, negligent or unauthorized acts or omissions of any travel agent or travel agency other than that of Collette Travel Service, Inc. itself, and its own employees.

Where to Present Part A Claims

To request a refund under the Travel Protection Plan, please call Collette and send any unused airline tickets to:

Collette
ATTN: Customer Service Department
162 Middle Street, Pawtucket, RI 02860

If cancellation occurs prior to departure, contact the Collette Reservations Department. When a client cancels prior to departure, any refunds are processed through the booking agent.

Following is an outline of the Services and Insurance Plan Benefits provided.

PART A – Benefits Provided By Collette:
Pre-departure Cancellation Fee Waiver up to Trip Cost

Part B Insurance Benefits provided by United States Fire Insurance Company: On tour, insurance benefits are provided if you: must interrupt your trip or return home early for a covered reason; incur medical expenses for a covered sickness or injury; need medical assistance or evacuation; suffer a baggage loss or delay of more than 24 hours; or are delayed on tour for 12 hours or more for a covered reason.

SCHEDULE OF BENEFITSMAXIMUM BENEFIT AMOUNT
• Trip Cancellation Amount Purchased*
• Trip Interruption 150% of Trip Cost
• Single Supplement $1,000
• Missed Connection $1,500
• Travel Delay (Up of $100 per Day) $1,500
• Medical Expense/Emergency Evacuation
Accident & Sickness Medical Expense $25,000
Emergency Evacuation & Repatriation $50,000
• Accidental Death & Dismemberment $25,000
• Baggage and Personal Effects $1,500
• Baggage Delay $200

*This benefit is only applicable to Instant Purchase (nonrefundable) air tickets and does not cover any other land, air or water travel arrangements.

PART B Insurance Benefit Exclusions & Limitations

1. suicide, attempted suicide or any intentionally self-inflicted injury of You, a Traveling Companion, Family Member or Business Partner booked to travel with You, while sane or insane; 2. an act of declared or undeclared war; 3. participating in maneuvers or training exercises of an armed service, except while participating in weekend or summer training for the reserve forces of the United States, including the National Guard; 4. riding or driving in races, or speed or endurance competitions or events; 5. mountaineering (engaging in the sport of scaling mountains generally requiring the use of picks, ropes, or other special equipment); 6. participating as a professional in a stunt, athletic or sporting event or competition; 7. participating in skydiving or parachuting except parasailing, hang gliding, bungee cord jumping, extreme skiing, skiing outside marked trails or heli-skiing, any race, speed contests, spelunking or caving, or scuba diving if the depth exceeds 120 feet (40 meters) or if You are not certified to dive and a dive master is not present during the dive; 8. piloting or learning to pilot or acting as a member of the crew of any aircraft; 9. being Intoxicated as defined herein, or under the influence of any controlled substance unless as administered or prescribed by a Legally Qualified Physician; 10. the commission of or attempt to commit a felony or being engaged in an illegal occupation; 11. normal childbirth or pregnancy (except Complications of Pregnancy) or voluntarily induced abortion; 12. dental treatment (except as coverage is otherwise specifically provided herein); 13. due to a Pre-Existing Condition, as defined in the Plan. The Pre-Existing Condition Limitation does not apply to the Emergency Medical Evacuation or Return of Remains coverage; 14. any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law; 15.a loss or damage caused by detention, confiscation or destruction by customs; 16. Elective Treatment and Procedures; 17. medical treatment during or arising from a Trip undertaken for the purpose or intent of securing medical treatment; 18. failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements for reasons other than Bankruptcy or Default; 19. a mental or nervous condition, unless hospitalized for that condition while the Plan is in effect for You; or 20. a loss that results from a Sickness, Injury, disease or other condition, event or circumstance which occurs at a time when the Plan is not in effect for You.

What You Should Know - Benefits in this brochure are described on a general basis only. There are certain restrictions, exclusions and limitations that apply to all coverages and services. This advertisement does not constitute or form any part of the Plan Description or any other contract of any kind. Plan benefits, limits and provisions may vary by state jurisdiction.

OUTLINE OF SERVICES
One Call 24-Hour Assistance Services Included
Global Xpi Medical Records Services Included

To review full plan details online, go to: www.tripmate.com/wpF430M.

You will receive a Certificate of Insurance (or Policy, for residents of certain states) and Description of 24-Hour Emergency Assistance Services which describe the benefits and limitations in detail. You may cancel this plan by giving Collette Tours written notice within the first to occur of the following: (a) 10 days from the Effective Date of Your insurance; or (b) Your Scheduled Departure Date. If You do this, We will refund Your premium paid provided no Insured has filed a claim under the policy.

The Part B Insurance benefits are underwritten by: United States Fire Insurance Company, Eatontown, NJ. Non-insurance related services are provided by: One Call 24-Hour Assistance Services and Global XPI are services and are not underwritten by United States Fire Insurance Company. 24-Hour Assistance Service is provided by: One Call Travel Services Network, Inc. Benefits are administered by: Trip Mate, Inc.*, 9225 Ward Parkway, Suite 200, Kansas City, MO, 64114, 1-800-888-7292 (*in CA & UT, dba Trip Mate)

All Inquiries and Claims under Part B should be reported to the Plan Administrator:

Trip Mate, Inc.* www.tripmate.com
9225 Ward Parkway, Suite 200, Kansas City, MO 64114
Tel: 800-888-7292

* In CA & UT, dba Trip Mate Insurance Agency
Refer to Plan Number: F430M

Collette’s Travel Protection Plan Pricing (per person)

Land Only Clients:

  • $99 adult/$99 child for all domestic escorted tours under 6 days
  • $235 adult/$135 child for all domestic escorted tours of 6 days or more
  • $295 adult/$160 child for all international tours not otherwise listed below (except cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours)
  • $335 adult/$195 child for all cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $450 adult/$225 child for Galapagos tours
  • $925 adult/$425 child for Antarctica tours 

When purchasing pre- and post-night accommodations, including optional extensions, the number of days will be added to the total number of tour days, and may subsequently alter your Travel Protection Plan fees. Please confirm with your reservation agent at time of booking.

Air-Inclusive Clients (Collette Flex Airfare is purchased through Collette)

  • $110 adult/child for all domestic tours under 6 days
  • $275 adult/child for all domestic tours of 6 days or more
  • $315 adult/child for all international tours not otherwise listed below (except cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours)
  • $385 adult/child for all cruises, Canadian Rockies train tours, Australia, New Zealand, Africa, South Africa & Egypt tours
  • $500 adult/child for Galapagos tours
  • $975 adult/child for Antarctica tours

Collette’s Travel Protection Plan can only be purchased by individuals who have purchased Collette Flex Airfare or Instant Purchase nonrefundable air through Collette. Instant Purchase air and its associated taxes, fees and surcharges require full payment at time of reservation and are 100% nonrefundable. This air ticket may be covered by Collette’s Travel Protection Plan under Part B if you cancel your trip for covered reasons. Tickets may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline.

CONSUMER PROTECTION PLANS

Collette Vacations is a member of the following organizations: The National Tour Association, The United States Tour Operators Association, The Alliance of Canadian Travel Associations, the Travel Industry Council of Ontario, and the Association of British Travel Agents. Some of these associations operate a consumer protection plan to cover deposits placed with any tour operator member. In the case of USTOA, the consumer protection bond is $1 million. Full details are available from the organizations or Collette Vacations. Collette is pleased to give this additional protection to our clients.

PROOF OF CITIZENSHIP

A Valid Passport is required for all trips outside the U.S.A. All passengers should check with the appropriate foreign consulate for entry and validity requirements. Passports and Visas are the responsibility of each client. Government issued identification is required for air travel.

Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian. All other travelers should contact the appropriate consulate for entry requirements.

Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada. You will need to apply for a Minister's Permit of Approval of Rehabilitation at a Canadian Consulate.

LAND AND AIR RATES

Land point rates are for two travelers, double occupancy. Availability of departures at the prices noted in the brochure is limited. For current prices, please see our website. Government taxes and fees are additional. Land rates are guaranteed at time of deposit. Air rates (including fuel surcharges) will be protected against rates changes when you have paid in full and you are within 11 months of departure.

Certain taxes/fees are to be paid upon exiting the country in local currencies. Please refer to the appropriate tour itinerary for details.

Taxes and Fees

Government and Other Authority Taxes and Fees are not included in your air rate and will be added to your vacation package:

  • September 11th Security Fee up to $10.00
  • Passenger Facility Charge (PFCs) of up to $18 per passenger
  • Federal Domestic Flight Segment Fee of up to $3.50 USD applies per passenger, per segment
  • US or International Departure and Arrival Fees up to $300 which vary by itinerary.

In order to better serve you, once you complete the booking process your invoice will display your vacation land package, base airfare, fuel surcharge and all taxes and fees as separate line items. Airfares are subject to change. Seats are limited and may not be available on every flight or departure date.

Checked Baggage Charges:

Some airlines may impose additional charges if you choose to check any baggage. Please contact your airline or refer to its website for detailed information regarding your airline's checked baggage policies.

INSTANT PURCHASE NON-REFUNDABLE AIRFARE

Instant Purchase, Non-refundable Airfare

includes round trip airport /hotel transfers (excluding pre or post days and extensions).

Instant Purchase, Non-refundable Airfare requires full payment at the time of booking. This air ticket is not covered by Collette Vacations travel protection or waiver policies. Tickets will be issued immediately and, once issued are non-refundable, may only be changed for a fee up to $300 plus any difference in airfare for travel in the following 12 months; specific fees and policies may vary by airline. All airline tickets are subject to a variety of foreign and domestic government taxes including passenger facility charges up to $18, segment fees of $3.50 per domestic segment, September 11th Security Fee up to $10 and international departure and arrival fees. These tickets include an administration fee and round trip airport to hotel transfers of which both hold no airline reissue value. Once issued, there can be no fluctuation in price due to an increase in government taxes or in airline fuel surcharges.

TRAVELERS NEEDING SPECIAL ASSISTANCE

You must report any disability requiring special attention to Collette Vacations at the time the reservation is made. Collette will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the Americans with Disabilities Act is inapplicable outside of the United States and facilities outside the United States for disabled individuals are limited. It is strongly recommended that persons requiring assistance be accompanied by a companion who is capable of and totally responsible for providing the assistance. Neither Collette nor its personnel, nor its suppliers, may physically lift or assist clients into transportation vehicles. If a traveler thinks he or she might need assistance during a trip, he or she should call Collette to determine what assistance might reasonably be given. Collette cannot provide special individual assistance to tour members with special needs for walking, dining or other routine activities.

BAGGAGE DISCLAIMER

Although every effort is made to handle passengers’ luggage as carefully as possible, Collette Vacations is not responsible for and does not assume liability or accept claims for loss of or damage to luggage due to breakage, theft or wear and tear through hotel and group carrier handling. It is recommended for your own self interest and protection that you have adequate insurance to cover these eventualities. Check with your sales agent for low cost insurance to cover these risks.

HOLIDAY AND MUSEUM CLOSURES

Museum visits and personal shopping time may be disrupted due to unforeseen circumstances or many religious, state and local holidays observed throughout the world.

MOTORCOACH WASHROOMS

Most motorcoaches used on our tours are equipped with washrooms (except safari vehicles, exotic locations, and some of our Explorations tours). These are typically for emergency use, as we make plenty of comfort stops, allowing you the opportunity to use public restrooms and/or stretch your legs.

MAPS AND PHOTOS

Maps shown on tour pages are current at the time of printing and may not reflect actual tour routing should the tour change. Photos shown on tour pages are reflective of the area(s) visited, but may not be included in the actual tour itinerary.

EXPLANATION OF RESPONSIBILITIES AND TOUR CONDITIONS FOR COLLETTE VACATIONS

Any person reserving or purchasing any Collette Vacations product published on this website or in our brochures accepts the condition that Collette reserves to itself the exclusive right to change or cancel itineraries, hotels, and other tour components whenever it is deemed necessary. If this occurs, every effort will be made to offer alternate dates and/or programs.

Published times on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond Collette’s control that prevent Collette Vacations from operating as scheduled. Collette Vacations expressly disclaims any liability for any damages that may be incurred for any changes, cancellations or delays on any itinerary on any Collette tour.

All rates on foreign tours are subject to fluctuations of currency and may be changed when necessary without advance notice prior to deposit.

All rates published are per person as indicated and are based on double occupancy when only one rate is shown. Reservations will be accepted subject to availability at the time of a request and will be considered confirmed only upon receipt of a minimum deposit. Child land rates are available and are valid for ages 5-12, sharing a room with two full paying adults.

Collette Vacations does not accept liability in the case of any passenger being denied boarding by any airline carrier due to the carrier’s over-booking of a flight. All cancellation charges, fees and refunds for any tour within this brochure are in effect as of the effective date as indicated below and supersede any other previously printed policies relating to these same charges.

GENERAL DISCLAIMER

Neither Collette Travel Services, Inc., its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “Collette”), own or operate any person or entity which is to or does provide goods or services for these trips. Collette does not maintain control or operate the personnel, equipment, or operations of these suppliers it uses and as such Collette assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, willful or negligent act or omission on the part of any other party not under the supervision and control of Collette.

Additionally, responsibility is not accepted for losses or expenses due to sickness, lack of appropriate medical facilities or practitioners, weather, strikes, theft or other criminal acts, war, terrorism, computer problems, or other such causes. All services and accommodations are subject to the laws of the country in which they are provided. Collette reserves the right to make changes in the published itinerary whenever, in their sole judgment, conditions warrant, or if Collette deems it necessary for the comfort, convenience, or safety of the tour. Collette reserves the right to withdraw any tour announced. Collette reserves the right to decline to accept any person as a member of the tour, or to require any participant to withdraw from the tour at any time, when such action is determined by the tour manager to be in the best interests of the health, safety, and general welfare of the tour group or of the individual participant. Neither does Collette accept liability for any carrier’s cancellation penalty incurred by the purchase of a non-refundable airline or other ticket to the tour departure city and return or otherwise. Baggage and personal effects are the sole responsibility of the owner at all times.

Participants may be photographed for the promotional purposes of Collette. Payment of the deposit to Collette constitutes acceptance of these terms and conditions.

Client shall indemnify and hold harmless Collette Travel Service, Inc., its affiliated entities and its and their employees, agents, shareholders, officers, successors and assigns (collectively “Collette”), from all suits, actions, losses, damages, claims or liability for any personal injury, death, property damage or other loss, accident, delay, inconvenience or irregularity which is occasioned by any negligent acts or omissions of Collette arising out of any goods or services provided for this or these trips.

ARBITRATION

I agree that any dispute concerning, relating, or referring to this contract, the brochure or any other literature concerning my trip, or the trip itself, shall be resolved exclusively by binding arbitration according to the then existing rules of the American Arbitration Association in Rhode Island. Such proceedings will be governed by substantive Rhode Island law. The arbitrator and not any federal, state, or local court or agency shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, conscionability, or formation of this contract, including but not limited to any claim that all or any part of this contract is void or voidable.

SPECIAL OFFERS AND DISCOUNTING POLICY

Collette may periodically offer special deals on certain tours and departure dates. These special offers unless otherwise noted, are land only, valid on new retail bookings only and not combinable with any other offer. Please also refer to our Privacy Policy for more information.

Collette Vacations also has a policy on discounting. The Collette policy is to not promise a discount off Collette prices (either explicit or implicit). Percentage-off offers are prohibited, as are statements that say, "We discount Collette tours." This policy is in effect for all types of online advertising, including (but not limited to) Collette promotion on a company web site, search engine or email marketing campaign.

Collette maintains the right to refuse bookings from any partner who does not comply with this policy to our satisfaction.

FAMILY TOURS DISCLAIMER

Any minor child (under the age of majority) who shall participate in a Collette Family Tour program must be accompanied by an adult and supervised by an adult during the entire length of the tour. Collette will make reasonable efforts to accommodate the special needs of any minor child during the tour. However, Collette cannot provide special individual assistance to any minor tour participant. The adult travel companion shall be primarily responsible for the conduct and care of the minor tour participant. Collette will not accept any parental responsibility for the minor tour participant.